Job Duties:
Job Qualifications:
Equal Employment Opportunity (EEO)
Grand BK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- Respond to customer support inquiries as quickly and accurately as possible via phone, chat and email.
- Assist customers with after-sales service issues
- Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
- Actively involve in pre-sales & post-sales support including: process returns, make order changes, provide delivery estimates, answer questions regarding product selection, usage, and troubleshooting and support other functions related to online orders.
- Deal with orders in the back office and liaise with logistics.
- Data entry/analysis and prepare report for Management.
Job Qualifications:
- Bachelor's degree in Marketing, Business or relevant field or experience with Customer Service for more than 1 year
- Ability to operate in a team environment
- Experience with E-commerce websites or platforms are preferred
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast paced environment
- Proven to be organized, methodical, rigorous
- Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
Equal Employment Opportunity (EEO)
Grand BK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.